Terms and conditions

1. Seller Identity
CITROES.BE
Abbeloos 1
8720 Dentergem
hallo@citroes.be
+32 496 57 10 86
AXA account BE51 7512 0874 6262
 
2. Terms and Conditions of Validity
The website www.citroes.be is owned by B-Consult Comm V, registered under VAT number BE0678680591. Any order is considered an acceptance of the terms and conditions by the buyer. These terms and conditions form an integral part of the agreement as described below.

3. Prices, quotes and payment terms
The prices of the products and services are stated in EUR, including VAT and excluding transport costs, unless otherwise stated or agreed in writing. Unless otherwise agreed with the buyer, citroes.be only accepts prepayment via the website. Payment can be made via one of the methods indicated during the ordering process. The following payment methods are processed via Mollie as payment provider: Bancontact. Orders are only final once payment has been received by citroes.be. In the event of non-payment, citroes.be reserves the right to suspend or dissolve (the execution of) the agreement with regard to and the related agreements. All offers are non-binding and citroes.be reserves the right to change prices. If the offered products and services experience a price increase during the period between the placing of the order and its execution, the buyer has the right to cancel the order and to dissolve the agreement within seven (7) days after the announcement of the price increase by citroes.be. The indicated price refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price. 
Citroes.be normally uses prepayment. If this would not be the case and you have not paid in advance and you do not pay us on time or in full, we can charge the costs that you cause. The invoices are payable at our registered office at Abbeloos 1, 8720 Dentergem, Belgium, on the due date, net without discount, unless stated otherwise on the invoice. Any complaint regarding an invoice must, in order to be admissible, be formulated in detail by registered letter within three (3) days of receipt of the invoice. In the event of overdue payments, interest will be charged on the outstanding invoice amounts by operation of law and without any prior notice of default being required at a rate of 1% per month from the invoice date. In the event of non-payment and if a reminder by ordinary letter has not been followed up for 14 days, a fixed compensation amounting to 10% of the outstanding amounts will also be owed. We  reserve the right, in the event of any total or partial non-payment of an invoice on the due date or any other breach by the buyer of its obligations under the agreement, by operation of law and without notice of default, the suspend the execution of all agreements with the buyer or terminate them with immediate effect, without the need for any judicial intervention and to immediately claim all debts, even not yet due, or to make the delivery only for cash payment, notwithstanding previous agreements and without prejudice to any other right that we may assert. Failure to act immediately against a shortcoming on the part of the buyer can in no way be regarded as a renunciation on our part to invoke this shortcoming at a later date.

4. Acceptance of the order
An order is not binding on citroes.be until it has been confirmed by e-mail by citroes.be or until the execution of the order has started. Citroes.be reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. All product information, prices and order information are subject to possible changes and corrections at all times.

5. Delivery
The delivery times specified by Citroes.be are indicative. The latest delivery time is 30 days after receipt of the order. Exceeding a delivery time does not entitle the buyer to compensation, nor does it entitle the buyer to cancel the order or cancel the agreement, unless the delivery time has been exceeded in the sense that the buyer can no longer reasonably be expected to fulfill the agreement. will comply. In this case, the buyer has the right to cancel the order. The buyer is liable for incorrect delivery due to an incorrectly entered delivery address. In that case, additional charges may apply. In the event of non-delivery, all amounts paid by the buyer will be reimbursed without interest or any other compensation. If the buyer ordered a product that is not available, this will be communicated. As soon as the products to be delivered have been delivered to the specified delivery address, the risk regarding these products transfers to the buyer. Citroes.be delivers exclusively in Belgium. Deliveries are made via Myparcel to the address specified by the customer. From a certain order amount, the costs for delivery are no longer available. Below a certain amount, the costs for shipping will be charged. The delivery or shipping costs will be communicated to the buyer before confirming your purchase.

6. Retention of title
The delivered goods remain the property of Citroes.be until full payment of the price, including all costs and charges, default interest and compensation. In the event of non-payment, we reserve the right to take back the goods, by operation of law and at the expense of the buyer.

7. Complaints
To be admissible, complaints must be addressed to Citroes.be via hallo@citroes.be. If the delivery is not in accordance with the order of the buyer, the complaints must be addressed within seven (7) days of the order. In case of hidden defects, within a period of seven (7) days after discovery of the error. In this written communication, the buyer must describe the damage and provide proof of damage via photo.

8. Warranty
Citroes.be&;s warranty is limited to the warranty for hidden defects and the warranties as described in Belgian consumer law, both stated in the Belgian WER (Economic Law Code). Citroes.be is liable for damage provided that this is the result of a serious error or malicious intent. Citroes.be is not liable for general or specific indirect damage, of whatever nature, caused by the buyer.

9. Right to Distance – Returns
The buyer can exercise the right of renunciation within fourteen days after delivery of the product or upon signing a service agreement without penalty and without stating reasons. This can be done by notifying us in writing by e-mail to the address hallo@citroes.be. If the purchaser exercises this right, the products must be returned in their original condition and packaging to Citroes Comm V., Abbeloos 1, 8720 Dentergem, Belgium, at the purchasers expense and risk. To ensure safe delivery of the package, we recommend using an insured courier service. The buyer is responsible for the return shipping. The possibility of revocation does not apply in the case of delivery of goods that are manufactured according to the specifications of the consumer or that have a clearly personal character. Cash on delivery returns are not accepted. The refund will be made to the account number you specified after receipt and verification of the return.

10. Force Majeure
Citroes.be cannot be held liable for possible delays in the performance or non-performance of its obligations caused by circumstances beyond its control. These circumstances include problems with the supply or lack of raw materials, interruption or permanent suspension of production, strikes, lockouts, any other form of business disruption or trade disputes, power failure or non or late delivery affecting Citroes.be and/or suppliers of Citroes.be, even if these circumstances can be expected. If Citroes.be does not act immediately against a shortcoming by the buyer, this can in no way be seen as neglect on the part of Citroes.be to invoke this shortcoming later.

11. Personal Information
By submitting an order on the Citroes.be website, the buyer agrees to the processing of his or her personal data for administrative purposes, such as managing customer files, orders, invoices and deliveries and monitoring financial solvency. . Personal data will only be used for promotions, personalized publicity and/or other marketing-related purposes if the buyer explicitly agrees to this when placing an order. This can be changed by the buyer at any time. Citroes.be will not pass on personal data to third parties. The buyer has the right to view and change his or her personal information at any time. The buyer also has the right to act free of charge against the processing of his or her personal data for Direct Marketing initiatives. For more information, the buyer can contact the Commission for the protection of privacy in Brussels.

12. Intellectual Property
The website, logos, texts, photos, names and all communications from Citroes.be are protected by intellectual property rights that are either owned by us or by our suppliers or other entitled parties. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, it is not allowed to copy or reproduce drawings, photos, names, texts, logos, etc… without prior and express written permission from Citroes.be.

13. Use of cookies
Our website uses cookies, which means that cookies can be placed on the hard drive of your computer during a visit to our site. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies are used to optimize your visit. Cookies cannot be used to identify individuals, a cookie can only identify a machine. You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications. By using our website, you agree to our use of cookies.

14. Evidence
The parties involved agree that a valid contract will be drawn up using electronic means of communication.

15. Miscellaneous
In the event that one or more provisions of the agreement are declared null and void, this will in no way affect the validity of the other provisions. Citroes.be has the right to change the content of these general terms and conditions. Changes will be announced via the website.

16. Complaints and Disputes
We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us via hallo@citroes.be or on +32 496 57 10 86. We do everything we can to handle your complaint within 7 working days.
All agreements made with Citroes.be are subject to Belgian law. All disputes between the parties will be submitted exclusively to the courts of the judicial district where the seller's business is located. The buyer can exercise the right of renunciation within fourteen days after delivery of the product or upon signing a service agreement without penalty and without stating reasons.
In the case of out-of-court dispute settlement, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: https://consumentenombudsdienst.be/nl.